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Call Center Services
Call Center Services
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Today's highly competitive and global environment means that organizations, and individuals, must continuously be connected to a wide range of audiences, ranging from customers, to suppliers, to buyers, to patrons, to sponsors, and others. And not only that, this interaction is often extensive, and needs to be managed for quality control, timeliness of response, and cost effectiveness. Often, interactions need to be managed with audiences in multiple countries, spanning different time zones, communication idioms, and requiring multiple language skills. We welcome you to the call center solutions at Locus:
Locus offers many value-added services through its highly sophisticated call center platform operating 24 x 7 to service our clients...
Telemarketing is the most popular, dynamic, flexible and effective marketing and communications technique available. Interested in telemarketing? Please click here to find out more...
Our call center agents can provide you with valuable marketing and other business intelligence. We can help you take the pulse of current and former customers so you can better focus your objectives or simply build goodwill. At Locus we take pride in offering a wealth of survey experience from our team of experienced and highly trained call center survey specialists. Our survey projects have included:
Our call center uses state of the art technology to ensure the security of your survey results. Talk to our sales department about all your survey needs. Our experienced team will work with your company to plan a survey system that will truly meet your needs. Please click here to request more information.
Whatever marketing mix you use, from Infomercials to traditional TV, Radio or print, we can help you make the most of your advertising budget. Through the use of precise advertising response tracking, we will help you maximize your sales and streamline your operation. Complete catalog order taking, literature fulfillment, inventory control, and credit card transaction processing services are supported. Order tracking, multiple payment, shipping, and tax rates are easily integrated as well as "up-sell and cross-sell" of products and services. Please click here to request more information.
Quotations, Leads, and Referrals Whether a location based referral, or a criteria based match, our agents can help your customers connect with you, and also help you get in contact with suitable suppliers. We can even transfer your caller "live".
Targeted customer lead generation is a service that calls prospect companies on your company's behalf. Our customer service representatives can:
Our customer service representatives will take notes from the telephone calls to enhance your follow-up. Locus staff will work with you to develop scripts and questioning strategies that will provide your sales team with the information they need to close the sale. Please click here to request more information.
Our Messaging service is used by hundreds of doctors and healthcare professional to stay in touch with patients and staff after hours. Security companies, heating and cooling contractors, commercial ports, military and government agencies also use Remote Receptionist service to provide the critical link between clients and service personnel after hours, weekends and holidays. This service can also be used to create a complete and cost-effective "Virtual Office" presence for your remotely located staff. Please click here to request more information.
Class, Seminar, and Event Registration We can support special events or manage your ongoing class and seminar registration needs. Confirmation calls, letters, and registration packet fulfillment can all be arranged by our staff according to your needs. Please click here to request more information.
Appointment & Reservation Services Improve your appointment scheduling with our full service call center appointment scheduling services. Locus can:
Your business will operate to full capacity by efficiently managing your appointment scheduling. Please click here to request more information.
Triaging and Emergency Services By utilizing its call center for contacting several potential resources (which could be different for different scenarios, e.g. hospitals, doctors, ambulance services, airlines, etc) for fulfilling the urgent needs of our clients, Locus is able to effectively provide triage and emergency services to its clients. Please click here to request more information.
Locus will call hospitals, police stations, airports, railway stations, radio and TV stations, and several other sources in an effort to locate a missing person. The search may be extend beyond one city to several others, based on the wishes of the client. Please click here to request more information.
For public and private sector organizations involved in providing service to customers, often it is important record complaints and dispatch remedial resources appropriately. Locus is able to offer these services professionally to its client, during or outside of working hours. Please click here to request more information.
Customer Support & Relationship Management We can provide in-depth customer service support 24 hours per day. We can also dispatch service and technical support personnel according to your escalation protocol. Client databases can be maintained and accessed locally or across the web. Please click here to request more information.
Locus call center staff can effectively provide directory services for our client's organizations. These could be anything from the names and numbers of employees, to items and prices in a catalogue. Please click here to request more information.
Locus offers your company a 24-hour emergency dispatch call center services. We will take your emergency calls and dispatch emergency service as required. Messages can be relayed via:
The staff at Locus will work with your company to develop personalized response plans. Impress your customers and clients with speedy response to their emergencies. Please click here to request more information.
You have a list of customers and clients, but when do you have the time to contact them all? Locus can help your company contact your entire database and inform them of your:
Does your company invests in sponsoring:
Get your biggest attendance ever by personally inviting your client list. We can even provide follow-up calls to further capitalize on your investment. Please click here to request more information.
Data Mining & Collection Services Getting a list of contacts is one part of turning information into business. The next step is to organize and verify your contact list. Our data mining team are specialists at:
Our data mining team will call prospect company from your lists. We will confirm your contact details and update information. Locus will also source lists for your company. We work with your sales team to develop scripts for our team to follow to get the most accurate information for your company. Your company will save time and money- focusing their efforts on verified contacts. Please click here to request more information.
Fundraising requires considerable organization and resources. Locus has the experience you need to plan a successful fundraising venture. Are you organizing:
We can help with all your call center resource needs. Our team of professionals has the expertise you need to manage your fundraising calls. Our tracking system will also improve the accuracy of the information in your database. This streamlining of your information will improve your efforts for fundraising campaigns to come. Please click here to request more information.
Locus understands full well that in these times of growing globalization and inter-dependent trade and businesses, often customers of our clients are located in different parts and time-zones of the world, and speak different languages. Many times a quotation, or an order tracking request, or a lead or referral needs to be carried out in a language not spoken by the Client. Locus call center agents can manage calls (via partnerships) not only in major national Pakistani languages, but also the following international languages:
Please click here to request more information.
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